Guests with additional needs
A little background
We wish for everyone to feel welcome when visiting our experience at the South Devon Railway and want to make you aware of the following.
Many guests visit us at once, around 500-1000 at a time this can mean areas can become crowded. We would recommend guests who struggle with crowds hold towards the back of the waiting area and when on the platform again hold back allowing the crowds to move forward. You may find it easier to board the train once others already have. Each carriage when on the train holds between 48 and 64 people at any one time.
Our experience involves music, actors with microphones a large train and large crowds, all which can, of course, produce loud sounds . For those with difficulties with loud noises, guests have found it helpful to bring ear defenders with them for the elements of the show / experience.
For 2023 we have introduced new lighting to our carriages. Therefore, there will be some flashing but not strobe lights on board the train and around our experience.
For guests with difficulties walking, we do try to accommodate you as best as possible whilst also having restrictions of running the event at a heritage railway. Unfortunately due to the design of our heritage coaches we are unable to accommodate wheelchairs.
We have produced a social story to provide guests with an idea of what they will expect to see when visiting us. Please be aware plans do change and alter and this should be only used to give a rough guide. You can download these below. We have two versions, with photos and symbols and without.
Are there disabled toilets available?
Yes, we have toilets available for our disabled guests. Should you wish to use the facilities please ask a member of staff who will be happy to guide you to them.
Can wheelchair users board the train whilst in their wheelchair?
Unfortunately due to the design of our heritage coaches we are unable to accommodate wheelchairs. If the wheelchair user is able to climb a step, and walk a short distance we can assist in boarding. Wheelchairs will be transferred to the arrival station ready for when you get off.
Is there any parking for guests with disabilities?
Our parking on site does have a limited number of disabled parking spaces.
Can I bring my animal?
Unfortunately, pets are not allowed on board. Service animals / assistance animals who have been trained are welcome to join us. Please speak to a member of staff on arrival if you require any assistance or reasonable adjustments to help you in your visit.
Are you running Autism Friendly Trains this year?
We will not be running specific Autism Friendly trains this year. Guests with additional needs are welcome on any of our trains across the event. Further information can be found on our FAQ Page.