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THIS FORM IS NOT FOR EMERGENCIES. If you are travelling to us and are running late, please continue to the event if you can safely do so. Our customer service elf at the railway station will do their best to assist you. Please note we do not have spare seats so cannot guarantee we can get you on a later train.

We are experiencing a high volume of support requests at this time. Please see our FAQs BEFORE contacting us by clicking here.

We aim to reply within 3 working days but it can take longer at busy periods.

Please check spam/junk boxes for replies as sometimes our elf mail will arrive in there instead of your inbox.

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