Privacy Policy

Who we are

PNP Events Ltd is an events company from Telford, England. PNP Events Ltd, Registered in England and Wales. Company Number 11056091. VAT Number 320329051. We operate THE POLAR EXPRESS Train Ride with our partner Wensleydale Railway PLC Company Number (04093919) We operate the website and it’s subdomains.

What personal data we collect and why we collect it


If you submit an order to our website we will use your data to process your order and provide you with the products or services you have purchased. We will only use your data for marketing purposes if you select this option on checkout and you can be removed from this at anytime using the by contacting us directly.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you contact us using our contact form we use any data you submit in order to process your query and only this. We will not use data collected from our contact form for marketing purposes.

Your data will be passed to our 3rd party, Freshdesk, securely via email. We utilise Freshdesk in order to process enquiries from our website and only staff members of PNP Events Ltd or our partner railway will see your data in order for use to process your enquiry. Should you wish for us to remove your data please contact us.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We will also use cookies to remember your basket when purchasing items from our store. These cookies contain no personal data and removed when you clear cookies from your browser.

We utilise cookies for security purposes related to your order.

Should you wish to not accept cookies then you can block these using your browser or a browser plugin.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Where we store your data

We securely store your data on our servers. Our server providers are Amazon AWS and Big Wet Fish Ltd in Europe.

Offline backups are also stored securely

Who we share your data with

All payment information is processed through our payment gateway provider Stripe. We DO NOT store any payment information on our systems.

In order to provide you with a quick and easy way to find your address we share your postcode on checkout with our address provider Crafty Clicks. They will only receive your postcode for this purpose.

For analytical purposes, we may share non personally identifiable information with Google, Facebook & Hotjar.

We do this to improve the user experience of our website and to improve our customer throughput.

Should you wish to not accept cookies then you can block these using your browser or a browser plugin.

How long we retain your data

For users that register on our website or make orders, we also store the personal information they provide in their user profile and or on their order. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Should you wish us to remove your data please contact us. We retain your data for 18 months after which orders are anonymised.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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Privacy Policy