When will I get my tickets?

All tickets are e-tickets.

We will email your ticket and seat details to you 1 week before your experience date. Souvenir Golden Tickets will be available for collection on the day when you arrive at the station.

You have the option to receive your souvenir Golden Tickets via post for an additional charge. You can select this during checkout. These will be posted to you shortly before the event. Once tickets are posted they are beyond our control. In the unfortunate event that they don’t arrive, we will not be able to replace them before you travel.

Souvenir Golden Tickets must be ordered by the 30th September 2023. Any orders made after this date will only be able to collect them on the day.

THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s23) THE POLAR EXPRESS™ Train Ride at South Devon Railway is licensed by Railevents International and is operated and managed by PNP Events Ltd , Registered in England and Wales. Company Number 11056091. VAT Number 320329051, on behalf of South Devon Railway

Here to help...

Here are some FAQs that may help you.

More FAQs

Contact Support

Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.

In order to provide you with the best experience possible we have to use cookies to track your basket contents etc. By continuing you are agreeing to allow us to do this.