Our THE POLAR EXPRESS™ Train Ride shop is available before and after the Train Ride and is for ticket holders only.
Online Gift Shop
We also operate our online shop North Pole Trading where you are able to purchase a range of THE POLAR EXPRESS™ Train Ride items throughout the year.
Returns / refunds / faulty items
We are sorry you wish to return your items / your item is faulty. Please contact our customer services who can assist with this. We will require your receipt number in order to process this.
THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s23) THE POLAR EXPRESS™ Train Ride at South Devon Railway is licensed by Railevents International and is operated and managed by PNP Events Ltd , Registered in England and Wales. Company Number 11056091. VAT Number 320329051, on behalf of South Devon Railway
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Here are some FAQs that may help you.
Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.