HERE TO HELP

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Here to help when you need it.

Thank you for transferring your booking to 2026. If you wish to make any changes, please submit your request using the form below. Changes requested after 4th March 2026 may not be actioned, and some changes may incur a charge. Our team will let you know if any fees apply.

We aim to make the process as smooth as possible and will do our best to accommodate your requests promptly. Thank you for your understanding.

Please start by selecting how we can help...

Official THE POLAR EXPRESS™ Train Ride London merchandiseImage

Official Merchandise

Official THE POLAR EXPRESS Train Ride merchandise is available to purchase from North Pole Trading.

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