Tickets and Prices
How can I buy tickets?
All tickets are sold online. You cannot order tickets via phone or in person. We accept all major credit and debit cards as payment and we use Stripe as our payment processor.
How much do the tickets cost?
Our tickets are priced depending on date and time as per our ticketing page
What is the classification for tickets?
Adults are 18 and over on the day of the event.
Children are 2 years old to 17 years old on the day of the event.
Babies under 2 years can travel for a small charge of £3 but must be held on an adult’s lap at all times when on the train. You will need to book an “adult with baby” ticket. Each baby will receive a silver bell from Santa. Proof of age may be asked for on the day. You are welcome to purchase a baby under 2 their own seat if you prefer.
Are tickets sent to me in the post?
Yes, we aim to post tickets no later than 2 weeks before the event.
I have lost my tickets.
If you have lost your tickets these will not be resent. Therefore, on the day of the event, you must print and show your order confirmation. If you can’t find the order confirmation in your inbox, please check your spam folder, if you still don’t have it, please contact us.
Can I purchase a Mug/Bell separately to my order?
Sorry, we cannot sell the Mugs, Bags or Bells separately. Bells are provided to all passengers. Mugs are provided to all Premium passengers. Subject to availability, a different design of mug may be available in the Gift Shop at the venue exit.
Are tickets transferable?
There is a £10 fee for any changes to the order (Including but not limited to Name, Address, Date, Time etc)
If you sell your tickets the £10 admin charge needs to be paid by you to change the name and address.
There will be NO changes to any tickets after 30th September.