Refund & Cancellation Policy

What is the cancellation / refund policy?

Unfortunately due to the popularity of THE POLAR EXPRESS™ Train Ride event we are unable to offer any cancellations, refunds, or reschedules therefore please be sure you can attend on the dates/times selected when you book. The train can depart in rain and snow. In the unfortunate event the train is unable to operate, you will be notified as soon as possible and given a complete refund or the opportunity to reschedule.

As the event takes place in winter, please plan appropriately for the road conditions. Remember this is England and the weather can vary dramatically; however this event is not affected by the weather and will run no matter the weather conditions even in rain and snow. South Devon Railway is not liable for any road closures or delays.

You are only liable for a refund should We fail to to run the event. There will be NO refunds for guests arriving late or who miss the train due to but not limited to, illness, poor weather, travel delays, vehicle breakdowns, public transport, acts of God and anything covered in the Events Outside Our Control.

There is a £10 fee for any changes to the order (including but not limited to Name, Address, Date, Time etc).

If you sell your tickets the £10 admin charge needs to be paid by you to change the name and address.

There will be NO changes to any tickets after 30th September.

If you decide to cancel your order for any reason the following charges apply. 

Before 31st August – £10 charge

Between 1st September – 30th September – 25% charge

There will be NO changes to any tickets after 30th September.


What if the weather is bad and travel will be difficult?

No refunds will be given if you can’t get to us and the train runs as advertised.  

The South Devon Railway and PNP Events are not responsible for the winter weather or your transport arrangements to us or any road closures or delays or cancellations on your journey to us. Please leave plenty of time to travel safely to us.  

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