Customer Services

How do I contact customer service?

If you need to contact us please do so by clicking here. Our elves aim to respond to all queries within 3 working days.

Please remember to check your spam boxes for our reply as sometimes our elf mail ends up in there.

THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s23) THE POLAR EXPRESS™ Train Ride at South Devon Railway is licensed by Railevents International and is operated and managed by PNP Events Ltd , Registered in England and Wales. Company Number 11056091. VAT Number 320329051, on behalf of South Devon Railway

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Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.

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